Conversations
- Sinch Engage Classic Workspace Overview
- Using Auto-routing with Sinch Engage Classic
- Creating predefined notes for conversations using Sinch Engage Classic
- Editing or deleting a note for conversations using Sinch Engage Classic
- Using notes for conversations with Sinch Engage Classic
- Using reply templates with Sinch Engage Classic
- Suggesting new reply templates using Sinch Engage Classic
- Creating a new reply template using Sinch Engage Classic
- Editing or deleting an existing reply template using Sinch Engage Classic
- Approving a new reply template using Sinch Engage Classic
- Using a WhatsApp template with Sinch Engage Classic
- User roles for Conversations in Sinch Engage Classic
- Assigning a conversation in Sinch Engage Classic
- Responding to a conversation using Sinch Engage Classic
- Introduction to Conversations in Sinch Engage Classic